About MassAnswers

In Massachusetts, the Boston Public Library, six regional reference centers, and six MetroWest libraries have together joined the MassAnswsers service. Each contributes librarians to answer questions at a specified time.

Libraries contributing service are: Memorial Hall Library, Andover; Falmouth Public Library; Newton Public Library; Thomas Crane Public Library, Quincy; Springfield Library; Worcester Public Library plus six Metro West libraries.

MassAnswers is part of the QuestionPoint service which is staffed by librarians from all over the country providing coverage 24 hours a day, 7 days a week. The librarian who answers your question may or may not be a librarian at your local library.

You will communicate with a librarian using chat software accessed using your internet browser. You will type in questions to the librarian, and read their responses in real time.

At the end of the session you will receive a transcript via e-mail. This will include the written record of the chat conversation plus the URL's of all sites visited.

If you need additional help with your research, the librarian can either bring in another librarian that is currently logged on to answer questions, or forward your transcript to a follow-up questions folder. Over the next few days other librarians will review these follow-up requests and get back to you via e-mail with additional information.

Privacy Statement

This Privacy Statement sets out our privacy policy and explains what we do with the personal information that we collect from our users. Please read the following to understand our views and practices regarding personal information, and how they pertain to you as you use our various features and services. http://www.oclc.org/policies/privacy/default.htm

This statement discloses the current privacy practices for our Web sites. If we make any substantive changes to this policy, we'll announce it on our sites. If you have any questions or concerns regarding this statement, you should contact QuestionPoint's site coordinator at privacy@oclc.org.